Case study 06

Remote Patient Experience Dock

Discover the solution for a product with multi-layered users by creating intuitive and pleasant experiences — patient at home, caregiver alongside, clinician remote.

Industrial design / Healthcare / CMF

Remote patient experience dock holding a tablet on a tilting arm above a weighted base

Client: Mason
Sector: Remote patient monitoring
Scope: Industrial design, CMF, visualization
Output: Final design direction

The problem

Remote patient monitoring hardware sits in someone's home, not a clinic. It has to be legible to an older patient, easy for a caregiver to reposition, and reliable enough for the clinician on the other end of the call.

Approach

Online market research compared the existing landscape of docks, hubs, and conferencing devices across price points to locate the gap the product had to fill.

The resolved direction pairs a weighted base with a foldable, wide-range adjustable viewing arm for portability, and a clear status ring so patients can tell at a glance whether the device is connected and measuring.

Outcome

A final design direction documented with foldable and adjustable configurations, CMF intent, and in-context visualization of measurement and video-visit use.

Contribution

Competitive and market research
Concept development and down-selection
Final design direction and CMF
In-context visualization

Process & documentation

Online market research board comparing remote patient monitoring dock products — Online market research — product comparison06.01

Final design direction board showing foldable dock and adjustable viewing angle — Final design direction — foldable, adjustable06.02

Top view visualization of the patient dock with an illuminated status ring — Status ring — connection legible at a glance06.03

Patient using the dock for a remote video visit while taking a measurement — Measurement and video visit in context06.04

Electro-Voice speakers

System Sensor

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